Frequently Asked Questions
Everything you need to know about your CIVIVI experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please visit our returns portal to initiate a domestic return or exchange.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We work exclusively with certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.